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Category: Human Resources, Healthcare, Benefits

Jane Howard
Pierce Howard
Jane and Pierce join Jim and talk about the different personalities of customers and how to better serve them knowing what you know. They go on to talk about traits needed to accomodate customers needs.
William Hubbartt
Bill and Jim discuss the equal pay for equal work issues.
Rick and Jim talk about the invaluable contribution our assistants and secretaries provide to our small business.
Trudy Jean Evans
Jim and Trudy talk about growing leaders in small businesses.
William Hubbartt
Jim and Bill talk about new healthcare privacy regulations. They discuss how these regulations affect small business, even iff it is not related to the healthcare field. Bill talks about how to handle the medical privacy of your employees.
William Hubbartt
Jim and Bill talk about new healthcare privacy regulations. They discuss how these regulations affect small business, even iff it is not related to the healthcare field. Bill talks about how to handle the medical privacy of your employees.
Jane Howard
Pierce Howard
Pierce and Jane talk to Jim about how personality plays a role in starting a business. Pierce shares the different types of personalities and which ones you need to succeed. Jim, Pierce, and Jane discuss how to use all types of personalities in businesses.
Jim and Thomas discuss how different the generations are. Thomas explains that the era a person grows up in largely determines their views on leadership, economy, and other things.
William Hubbartt
Bill and Jim talk about how to do a better job developing good customer relations. Bill talks about how voice mail, faxes, and other impersonal tools can make your organization more productive, it can also manifest in poor customer care. The guys also talk about how to manage your organization so you can provide good service.
Sarah talks with Jim about a topic she calls, "Employees - A help or a hindrance". They discuss some of the things you should look for when interviewing a prospective employee, including how to identify whether a prospect is a good candidate to work in a small business. They move on to talk about the proper documentation you need, and other legal and practical issues involved in finding, interviewing, hiring, employing, and terminating employees. Sarah is good - don't miss this one.

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