What is the most important The Age of the Customer™ thought for small business success? Jim Blasingame talks about the REAL reason customers will do business with you in the future - and it's not your products or services.

In The Age of the Customer™, small businesses should be building their own online communities. Jim Blasingame talks about how to create the values of your online communities, and why you should not depend upon the public sites, like Facebook and Twitter, as the only way you connect with prospects and customers.

In The Age of the Customer™, the best way to get the most out of the public social media sites, according to Jim Blasingame, is participate on them while thinking of how to build your own online customer communities.

Jim Blasingame talks about why small businesses should think about building customer communities instead of social media in The Age of the Customer™.