John brings Jim some insight from his trip to Saudi Arabia.

Jim and JoAnna talk about the positive experience your customers have with your company that makes up your brand. They also discuss how do handle customers who may not be in a good mood.

Lois joins Jim on International Women's Day to talk about the importance of women having opportunities in business. They also talk about capitalizing on the fact that your business is small.

Jim and Jack talk about making customers feel good by personalizing your service.

JoAnna joins Jim to talk about the importance of being ahead of the curve in order to succeed in business.

Ben shares with Jim the top ten New Years resolutions for turning customers into marketing tools.

Lois joins Jim to talk about customer care excellence and generating new business for 2004. Lois shares how small businesses may have an advantage over big business.

Ron joins Jim to talk about making a good first impression on new customers during the holiday shopping season.

Jim and JoAnna talk about maximizing customer loyatly in your small business. They discuss how culture plays a role in the success of a business.

John joins Jim to talk about how important ethics is in running small businesses.