Right message, wrong messenger. Rick Maurer talks with Jim Blasingame about this unfortunate combination, how it can be a problem and how to make sure your information is delivered effectively.

What’s the most important element in your relationship with customers? Karen talks with Jim about this element, which is what’s going on in your customer’s life – not what’s going on in your life.

You now know how to do small talk, but what about the big kind? Debra joins Jim to explain what you have to do when it's your turn to deliver the goods with Big Talk.

As we anticipate a slower economy, what's the best attitude for small business owners to have? Bev and Jim talk about the importance of not getting so bogged down in bad news that you can't see the opportunities that always present themselves to you, even in -- sometimes especially in -- a slower economy.

How important is a good first impression? Beverly says "very" and she talks with Jim about her recent first impression experiences in Asia and NYC.

Do you tell stories when you're expressing yourself in a conversation, or in a presentation? Bob and Max talk with Jim about the importance of storytelling and how to do it effectively.

What's it like to go public? Gail's company just had their IPO and she begins her visit with Jim talking about that process. They go on to talk about recent research on how small businesses feel about their prospects for the holiday season.

The #1 phobia is not snakes or spiders, it's fear of public speaking. But it doesn't have to be that way for you, and Karen joins Jim to talk about several things you can do to make a successful presentation or speech.

What is the story you're telling yourself about your future plans? Jim L joins Jim B to explain how we talk to ourselves about our plans and how to make sure our stories are based on reality.

You know how you cringe sometimes when someone says -- or pronounces -- a word that you know is not correct? Well, Phyllis joins Jim to talk about some of those words and how to use her ideas to make sure you don't cause others to cringe.