JoAnna Brandi offers advice on how to refresh your mind and spirit in just a few minutes each day. » More

JoAnna Brandi writes about expanding the concept of Customer Care to include our suppliers and employees. » More

JoAnna Brandi shares a few exercises that will help you set yourself up for success. » More

JoAnna Brandi offers advice about positive practices and moving past your comfort zone to become great leaders in your business. » More

JoAnna Brandi lists seven tips for developing a practice of gratitude and happiness that will benefit your small business. » More

Understanding customer feedback is key to the survival of your small business. JoAnna Brandi writes on how to interpret customer feedback and use it to enhance your customer service. » More

We think on what we focus on. » More

Today's customers want to have more control. » More

Looking for feedback. » More

Loyalty may be harder to earn then ever before. » More