The first encounter that a potential customer has with a company begins to forge the entire series of interactions with that buyer. In today's world, the first impression that a client receives li... » More

Veterans Day has its origins in Armistice Day, which was first acknowledged by President Wilson in 1919. The first anniversary of the signing of the Treaty of Versailles took place “in the eleventh... » More

The best leader is not the smartest person in the room. They in fact ensure that a smarter person is in the room. » More

When describing what influences the behavior of individuals as they pursue their lives, you would likely include concepts associated with goals, plans, passion, desire, ego, personality, etc. » More

American families, promised they would save $2,500 a year on health insurance premiums, are bracing themselves to see just how much their costs will increase again next year. » More

How would you grade your organization’s effectiveness at managing change? » More

My latest mission is to uncover as many lame marketing excuses as I can and show you how lame they (not you) are! » More

The Index of Small Business Optimism was basically unchanged in September, rising only 0.2 points, this after an August gain of only 0.5 points. » More

Let me tell you a story. A boss gives an employee a project on January 1st that could easily be completed right away. This project had significant financial implications for the company. » More

Shopping malls are becoming the 21st-century version of ghost towns. While mall owners blame the trend on the closing of anchor stores, like Macy’s, JC Penney and Sears, the real reason behind the... » More