In a national customer satisfaction index, the average customer rating was less than 60%. So how has such a level of un-service become a 21st-century norm? Because customers have become sensitized ... » More

As the founder of your small business, you were likely the first to do all the jobs - and all the jobs were done perfectly. But your business cannot grow until you can delegate, and you cannot dele... » More

Are Hunter Biden, et al, and Donald Trump, et al, guilty of all of the things being alleged? Regardless of your political leaning, keep in mind that as we’ve known since Henry II’s 12th-century leg... » More

NFIB Chief Economist Bill Dunkelberg reports, “Inflation has eased slightly on Main Street, but difficulty hiring remains a top business concern.” » More

The U.S. banking system has been challenged this year with the collapse of three large “regional” banks and some experts have predicted there will be more going forward. Smart small business owners... » More

Analog trust was handy in the Analog Age when most interactions occurred very close to the humans involved. But the more we employ global digital leverage by merely pushing an “Enter” key, the more... » More

Both Tour de France athletes and small business owners exhibit superhuman traits and have four common elements required to compete successfully in both tours. » More

The new prime differentiator in the Age of the Customer is not the competitive model, but rather a customer’s appraisal of how relevant a seller is to them. In today's marketplace, small businesses... » More

America began with freedom, liberty was made manifest, entrepreneurship flourished, and the world is the better for it. Thank you, Founders. » More

As the CEO of your business, if your enterprise is to survive and flourish you have to deal with each alligator that pops up. So remember, a well-nourished spirit = starved alligators = a greater c... » More