Storytelling is humanity in words. And since small businesses are the face and voice of humanity in the marketplace, we have a great advantage in the Age of the Customer. No market sector can execu... » More

In Part 2 of this series, Jim discusses Level Two CWCS, which only afflicts managers and is more troubling and organizationally more devastating than Level One, because it occurs at the top, where ... » More

NFIB Chief Economist Bill Dunkelberg reports staffing issues continue to impact the ability of the small business sector to be fully productive and inflation, at the highest level since the '80s, i... » More

Do you worry about the competition? In the Age of the Customer, an obsession with the competition can result in an unfortunate and dangerous condition Blasingame calls the "Customer? What Customer?... » More

Professional salespeople are the most important players in the marketplace. But professional selling is as hard as it is important, so the last thing salespeople need is to be fighting call relucta... » More

Get your small business off to a good start in the New Year by incorporating these ten fundamentals into your management practices. And, remember, there’s a reason some things are fundamental. They... » More

In his traditional holiday message, Jim acknowledges being a Scrooge, submits evidence in his defense, plus offers two challenges to us to make the world a better place. » More

Bill Dunkelberg, NFIB Chief Economist reports that the end of the year outlook is not encouraging to small business owners as Washington proposes additional mandates and tax increases. Businesses a... » More

Millions of small businesses sell personal services instead of tangible products and because the pricing isn’t as intuitive, many service businesses too often don’t charge enough. Don’t make the pr... » More

Each New Year deserves to have the maximum opportunity to be successful, so don’t saddle it with last year’s obsolescence, waste, and bad decisions. Have the discipline to set up 2022 for a clean a... » More