Karen Cortell Reisman

How do you effectively communicate difficult news? Karen Cortell-Reisman talks with Jim Blasingame about four critical things to think about before delivering bad news to customers, employees, vendors, and even family.

What’s the most important element in your relationship with customers? Karen talks with Jim about this element, which is what’s going on in your customer’s life – not what’s going on in your life.

The #1 phobia is not snakes or spiders, it's fear of public speaking. But it doesn't have to be that way for you, and Karen joins Jim to talk about several things you can do to make a successful presentation or speech.

Adding humor to your speech can teach a lesson and help your audience connect to you. Karen Cortell Reisman offers some pointers on implementing humor into your speech. »More

Communicate with greater finesse. »More